In this blog we will answer some frequently asked questions related to the flower delivery in Tbilisi.
How do I place an order?
You can do one of the following:
- Order on the site - this would be the quickest and no details will be lost;
- Write an email to hello@lovelyroses.ge
- Contact us on Instagam or Facebook-ზე;
- Message us via Whatsapp/Viber + (995) 598 33 86 99;
- Chat with us - bottom right corner.
Do I need to register on the site?
You don’t, just put in your email, no logins or passwords.
What information do I need to enter on the site?
- Your email, for status updates, and the phone number (for emergency contacting and to send a photo of the bouquet);
- The recipient's name and the phone number;
- The delivery address if you know it;
- Any other comments / information you would like us to know.
Is it possible to specify the number of another country?
Yes, we will contact the recipient in advance via whatsapp, viber or telegram.
What is the minimal order price?
The minimal product cost you can order on the site is - 80 Gel, plus the delivery fee.
Can you place an order for me?
We can, see “how do I place the order” above.
Should / Can I add a note with the bouquet?
We recommend that you write a note for the receiver in the “message” field when placing an order (unless sending anonymously). If left empty the receiver might not find out who the flowers are from, as the couriers do not have this information.
What does the note / message look like?
The message is printed and put into our branded envelope. Here you can see what the
card looks like. The card is free.
How to pay for an order?
- Bank card - Visa/Mastercard;
- Paypal;
- By the bank transfer:
- For legal entities you will get an invoice after the order is processed;
- For individuals paying with TBC, there will be an order window at the end redirecting you to the TBC site;
- For individuals paying with the Bank of Georgia, we will send you the bank details.
Can I pay in cash?
You can come to the shop and prepay the order in advance. On some occasions it is possible to pay upon the receipt of the order. This needs to be agreed with the manager, and will only be possible for the bouquets, not compositions in the box or the baskets.
What currency do I pay in?
Our prices are stated in Gel, converted for convenience into either EURO or USD (select the currency you need on the storefront);
It will be deducted from your bank account in the currency of the account;
The amount could be different from the one on the site as the site’s conversion rate and your bank’s conversion rates might differ.
Will I get an order confirmation?
Yes, upon successful placement of the order you will get an email. If the credit card/Paypal method to pay is chosen, only the successfully paid orders are placed.
Will I get a delivery confirmation?
Yes, upon the successful delivery of the order you will get an email.
Will I see the order of the flower bouquet?
Yes, we will send a photo of flowers before they are off for the delivery.
Do you have your own delivery service?
Yes, in 90% of cases we use our own delivery service. In rare occasions, such as delivery overload or delivery in the regions we outsource it to the third parties.
Do you send to the regions?
Yes, we do deliver nationwide except for mountainous areas. If your destination is not listed, contact us and we will double check.
How much does the delivery cost?
- Tbilisi - 15 Gel;
- Tbilisi airport / Lilo - 30 Gel;
- Rustavi, Mtskheta - 40 Gel;
- Gori - 64 Gel;
- Telavi, Borjomi, Kutaisi, Gudauri, Zestafoni - 92 Gel;
- Kobuleti, Batumi - 95 Gel;
- Kazbegi, Zugdidi, Poti - 110 Gel.
Can I preorder and pick it up myself?
Yes, you can place an order on the website with the self-pickup service. There you indicate the desired pick-up time.
Can I order a delivery without providing the exact address?
Yes, we will contact the recipient and deliver the order.
Will you reveal my name of the recipient?
Sender’s name never gets revealed, even if the order is not marked “send anonymously”.
How far ahead of the delivery should I order?
You can order bouquet even on the same day as the delivery date, but it's better to place an order 2-3 days in advance, so we can make sure that we'll have the stock for your chosen bouquet.
How long does it take to assemble and deliver the bouquet?
The time of assembling the bouquet depends on its size and the type, the arrangements in the box and the baskets usually take longer. We would need an absolute minimum of an hour and a half to two hours to make a bouquet and deliver it to your desired location around Tbilisi.
Cancellation and Refund
No refund can be paid if the bouquet has already been assembled.
No refund can be paid if the order placed requires special flowers which the store has to order in advance.
Can you deliver my personal gift with the flowers?
We could pick your gift up on the way - this needs to be agreed in advance (the delivery time and the fee will increase). Or, you can bring it to the store a day ahead of the delivery and the gift will be delivered with the flowers.
What size is this bouquet/arrangement?
Each bouquet/composition is different. You can look it up in our
flower catalogue here.
Do you have everything listed on the website available?
We manage our stock daily on the storefront, close what is not available and open what we are expecting to receive. However, flower suppliers can be unpredictable, they could arrive late or damaged and we could rund out earlier than expected.
Can I order something that is not on the site?
Yes, just contact us to agree on the details and place an order for
customized bouquet here.
Can I order a specific number of roses?
How much does 1 rose cost?
Are your flowers fresh?
We receive supplies 4 times a week. 3 times per week roses and 2 times per week other flowers.
Storage - we store flowers in 2 different cool rooms at different temperature for each type of flowers.
We have the best florists in town that are training to maintain top quality and freshness.
Where do you get your flowers from?
We bring different types of flowers from different countries. For example, we get exotic flowers from Holland, such as lisianthus, freesia, orchid, as well as lily, chrysanthemum, rose and many others. We get single-headed roses mainly from Ecuador. We import spray (multi-headed, branched) roses, limonium and gypsophila from Kenya. Georgian farmers supply us with seasonal flowers, for example, tulips, lilacs, sunflowers, etc.
Do you have Dutch roses?
Yes, we have Dutch garden roses (Garden Rose), peony-like roses that have an amazing fragrance. The roses imported from Ecuador are also of the Dutch variety. The rose grown in Holland itself is not tall due to natural conditions, it is quite tender and relatively less durable than the rose grown in Ecuador. However, the beauty of Dutch roses really oppresses other breeds.
Why are flowers expensive in Georgia?
Georgia, being a small country, does not import a lot of flowers, so does not get any bulk discounts. Also, there is only one way to get flowers into Georgia, by the airplane, which is the most expensive transportation in the world.
What are your working hours?
Our Vera branch works from 09.00 to 23.59.
Vake branch is open from 9:00 to 22:00.
What are your delivery hours?
We deliver from 9:00 AM to 12:00 PM.
There are 3 delivery gaps:
- 09:00 - 14:00 / 14:00 - 19:00 / 19:00 - 23:59
- Contact the manager for specific time delivery.
How long do flowers last?
Flowers last from 3 to 10 days, but, of course, it depends on the flower care, conditions including temperature, drafts, and the type of flowers. The red roses and chrysamthemums last the longest, while garden roses and generally fragrant flowers last the least. All our bouquets and arrangements come with detailed flower care instructions, which will keep the flowers fresh for a long time.
How can I contact you?
We also answer in Whatsapp, Viber, Telegram,
Facebook,
Instagram, chat (bottom right corner)
Is there parking near the shop?
At Vera, Ghambashidze 10, it’s very hard to find any parking. we do have a private spot in front of the shop, that is often available. Call/text a few minutes in advance of arriving and we will help you park.
At Vake, Paliashvili, 38 most of the time you could park right in front of the shop or close to the shop, near Gegeshidze park. If the spots are available, Dato, a great guy, will help you park.
Do you provide invoices and delivery documents?
We do. An invoice gets sent to you automatically upon placing an order in our system and zednadebi needs to be requested from the manager.
